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If you have an issue or a question we're here to help.

Why does my PayPal® Account Need to be Verified and Confirmed?


Verifying your PayPal account ensures a higher level of confidence in the buying process and reduces the risk of fraud for both you and Crucial®.

What is the Meaning of FCA Origin?


A free carrier (FCA) is a trade term requiring the seller to deliver goods to a named airport, terminal, or other place where the carrier operates.

Why Was my Order Canceled?


If you received a cancellation notice from us by email in most cases it's because we were unable to validate key information on your order.

What's Crucial's Return Policy?


All our products come with a 45 day money back guarantee period. If you order one of our products using our Crucial® System Scanner or Crucial Advisor Tool on our site, we guarantee they will be compatible or your money back.

How Do I Claim Tax Exempt Status on the Web Site?


To claim (and save) tax exempt status in our online store, you will have to create a Business, Government, Educational, or VAR (Value Added Reseller) entity account.

Crucial Order and Tax FAQ


View a list of some of our most frequently asked questions about our order and tax policies.

What Is Covered under the Limited Warranty?


We guarantee that our products will be free from defects in both materials and workmanship affecting form, fit, and function.

How Will My System Warranty Be Affected?


Opening up your system and adding Crucial® upgrades should in no way void your original warranty.

System Scanner opens a notepad text file


The System Scanner Tool should open in your default web browser immediately after running the .exe file downloaded from our website.

General Sales Tax Questions


We are legally required to collect sales tax in the states where Micron has a business presence.

Can I Submit a Purchase Order?


We can offer Net 30 credit terms to qualified customers with an active order history or applicants who place an initial order of $2,000 or more and show potential for buying memory on a regular basis.

What Is a Temporary Authorization of Funds?


When placing an order with your credit card statement could show two pending charges. The first is to check there is a sufficient balance available, the second to clear the final sale.

Can I Place an Order Using a Purchase Order (EMEA)?


Government funded agencies are automatically approved for Net 30 Terms. We offer Net 30 credit terms to qualified business or VAR customers with an active order history (£1,200/€1,500 ex VAT or more in the past three months).

General VAT questions for the EMEA region


General VAT questions for the EMEA (Europe, the Middle East, and Africa) region.

How Do I Cancel or Change My Order?


To cancel or change an order, first check the status of your order to ensure that it has not already shipped. If a cancel option is displayed, you may cancel or change your order online.